Company Name:

WinShape Foundation

Location:

Rome, Georgia

Approximate Salary:

Not Specified

Job Category:

Management

Industry:

Religion

Posted

March 19, 2018

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Director, Guest Experience

With grace-based hospitality at the forefront of its mission, WinShape Foundation has created a role that will be dedicated to cultivating and overseeing the guest experience. The Director of Guest Experience will lead and impact the entire guest experience through the innovative delivery of sales, event planning, food and guest services. The director must demonstrate both Christ-centered servant leadership and a desire to love people through the ministry of hospitality. Paired with responsibilities specific to guest experience, the ability to adapt to the expectations of all six WinShape Foundation ministries will be critical to the success of this leadership role. This individual will be able and eager to lead, inspire and motivate team members to glorify God by creating experiences that transform lives.

Reports to: President, WinShape Foundation 

Responsibilities

Cast a vision for hospitality and experience creation at the WinShape Foundation and provide an unwavering focus on delivering the transformational experience for the guest served

Lead, mentor, and develop a 100+ person Guest Experience team

Offer exceptional guest service to all WinShape Retreat guests by providing a transformative space to relax, recharge and regroup

Maintain positive relationships with members of the WinShape Leadership Team and community partners

Oversee the operations of a 100-room Retreat facility, including food services, lodging and sales

Develop and steward the annual budget (~$6 million) for the Guest Experience ministry

Promote a culture of service, unity, and teamwork among all departments in Guest Experience Lead the innovative development and implementation of strategic plans for sales, event planning, and guest and food services

Qualifications

Bachelor’s Degree or equivalent experience in the hospitality industry, preferably hotel or restaurant management

At least 10 years of management experience in leading, coaching and developing people

Proficiency with computer software systems Ability to communicate with clarity and simplicity

Strong time management, organization and prioritization skills

Ability to travel on a limited basis

Must be willing and able to work evenings and weekends as business needs require

Commitment to WinShape Foundation’s core values: People, Results, Excellence, Safety and Stewardship

FLSA Status: Regular Full-Time, Exempt

Company Name:

WinShape Foundation

Location:

Rome, Georgia

Approximate Salary:

Not Specified

Job Category:

Management

Industry:

Religion

Posted

March 19, 2018

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