Bishop McCann, producers of meetings, events and incentive trips, is seeking an experienced and full-time Corporate Meeting Manager (Program Manager) to join our South San Francisco operations team.
Key Responsibilities include:
Develop and maintain client relationships by delivering a high level of customer service.
Deliver innovation and creativity that set us apart from our competition. Strive to delight the customer and exceed their expectations.
Ensure operational processes and procedures are followed and meet strict program deadlines and budget requirements.
Attend client meetings and events as needed to ensure the highest level of service is being delivered and grow client relationships.
Create, distribute and maintain program planning documents.
Develop and monitor program budget utilizing approved budget templates and standards. Monitor room blocks, attrition dates and other critical deadlines against the contract to ensure timely processing of deposits, payments and invoices, and proper coding of each.
Maximize value by effectively maintaining cost savings and avoidance data for each program. Create and analyze comprehensive reports as required.
Responsible for the overall design, development and maintenance of registration websites.
Contribute ideas for process improvement and suggestions to increase efficiency.
Manage vendor RFP process, contract negotiation and management, vendor performance evaluation and documentation.
Ensure the management of the air travel component of programs to maximize cost savings.
Ensure all final budget reconciliations are completed post program.
Source onsite support via our lead travel directors and travel staff and provide leadership to the team.
Travel on-site to programs as needed.
Work with Program Coordinator(s) to develop a project timeline and track progress, target dates and deadlines.
Delegate appropriate responsibilities to Program Coordinators; provide guidance and cross-train throughout the planning process. Serve as mentor, coach, guide and help with problem solving to junior staff.
Provide post program feedback and evaluation data to the team for the purpose of future reference regarding the overall quality of hotel/venue, staff, service, condition of property, etc.
Collaborate with other teams (staffing, sourcing, air travel, creative services, production) to deliver on-brand program experiences.
Actively participate in weekly team meetings.
Participate in company meetings, conference calls and events to maintain a high level of information sharing with all associates.
Maintain positive relationships with team members and vendors.
Strengthen relationships with existing clients.
Participate in vendor and client visits as needed.
Work with the team as needed to respond to requests for reporting, proposals and special projects.
Attend at least one industry function per year to increase the visibility of our brand.
The ideal applicant should:
Be CMP or CMM certified
Possess confidence and experience with the above responsibilities
Be comfortable working in high-compliance industries, like pharma
Possess client/agency experience
Enjoy a fast-paced environment
Have strong verbal, written and interpersonal communication skills
Be passionate for building relationships with clients
Be capable of working collaboratively and independently
Have a good sense of humor and be a positive force in the office
Be OK with a commute to South San Francisco
And, our company core values are part of your DNA...that means your working style is playful, curious, impact-driven, inclusive and collaborative
To apply, please send us a cover letter with salary requirements. We will keep this position live until the position has been filled. EOE.