Description

Summary of Duties

Through strategic and tactical event management expertise, the Meetings & Education Manager is responsible for managing all event-related registration and sponsorship, logistics for NAPA’s smaller meetings and webinars, and supporting event operations for NAPA’s Annual and Midyear Meetings.

Functional Role/Responsibilities

REGISTATION & ATTENDEE MANAGEMENT

Manage day-to-day operations for registration, including:

• timely and excellent customer service
• data entry/modification and integrity
• pre-event service and execution
• financial-related processes
• reporting
• mobile app and event website maintenance
• execution of on-site registration experience

SPONSORSHIP MANAGEMENT

Manage day-to-day operations for sponsorship, including:

• sales/service
• fulfillment/activation
• relationship management

SMALLER MEETINGS & WEBINARS

• Lead planning and execution of 1-2 events by partnering with staff lead to realize the event’s vision and offering suggestions to create outstanding attendee experiences
• Coordinate logistics for virtual events (webinars), including:
  • calendar management
  • pre-webinar tasks
  • day-of webinar tasks
  • Professional Development Hours (PDHs) administration

EVENT OPERATIONS FOR ANNUAL & MIDYEAR MEETINGS

Support planning and execution, including:

• speaker/session logistics
• event-related shipping
• group housing
• signage
• staff logistics
• event-related supplies

Requirements

Knowledge/Skills/Abilities

• 7+ years of experience in association/non-profit meetings
• Cvent (Event Registration, Attendee Hub, Speaker Resource Center and OnArrival) experience
• Zoom Meetings and Webinar platform experience
• AMS experience, Protech Dynamics 365 preferred
• Strong customer service skills + interpersonal skills
• Strong oral/written communication skills
• Keen attention to detail
• Strong organizational and interpersonal skills
• Ability to prioritize and handle a variety of projects simultaneously
• Ability to learn new technologies and processes quickly
• Ability/willingness to travel

NAPA Employees based in Greenbelt Maryland are expected to work from the office three days a week when not traveling on business.   To facilitate collaboration, one of the in-office days must be Tuesday.