Description

Summary

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing authentic hospitality and meaningful experiences to each and every guest. Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. Development opportunities and career path options are endless with Hyatt; there's virtually no limit to where your ambition can take you in our world-class organization. Discover your place to shine in our warm, respectful, and inclusive culture. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status

Our Hyatt Culture is represented by our mission, values, and goals through: Innovation, Respect, Service-Orientation and Inclusion. Innovative, Hyatt employees are forward thinking and passionate as we seek new ways to advance in the hospitality industry. Respect, Hyatt employees are inspired by team spirit and camaraderie. Service-Oriented, Hyatt employees are customer focused by providing authentic hospitality in every way every time. Diversity and Inclusion, Diversity is an integral part of who we are and what we represent.

Goal of the Director of Event Services:

To proactively oversee and manage the daily operations of the Events Services and Set Up Department. This role provides leadership, support, and direction to the Banquet and Convention Services department and works closely with all other hotel departments and the James L. Knight Center team to ensure seamless event execution and consistently positive guest experiences.

Responsibilities include but are not limited to:
• Support and manage the Event Services & Set Up Department in partnership with the Food and Beverage Team, Culinary and Stewarding Team, Events Team, and other hotel departments. Leadership responsibilities may also extend to Convention Services Set-Up and Banquet Beverage operations.
• Supervise, empower, lead, coach, and motivate the Banquet team and management team, including assistant managers, leads, servers, and housepersons, to deliver exceptional guest service and foster high associate engagement.
• Assist the hotel in achieving top service scores on Meeting Planner surveys through clear communication, detailed review of Banquet Event Orders, and coordination with guests and internal teams.
• Ensure all functions and meetings are set up accurately and on time while maintaining food, beverage, and meeting standards.
• Proactively assess and plan staffing and equipment needs to support successful event execution
• Ensure effective coordination and execution of events with Culinary, Stewarding, Events and Convention Services, Convention Services Floor, and Beverage teams.
• Maintain a high-energy, positive, and professional presence at all times
• Develop innovative and creative décor concepts for banquet function spaces
• Oversee both short-term and long-term banquet functions, including front- and back-of-house operations
• Create an environment that upholds the highest standards of service quality through effective hiring, training, development, promotion, and ongoing reinforcement
• Complete administrative responsibilities including payroll facilitation, reporting, forecasting, point-of-sale procedures, inventory control, and food and beverage budgeting
• Conduct daily walk-throughs of banquet departments, function spaces, and storerooms to ensure compliance with Department of Health regulations and Hyatt corporate standards
• Develop and contribute creative ideas for special events and holiday functions

Event Services Managers are a vital part of the hotel's overall Food and Beverage team. You will collaborate closely with the Outlets Managers and Executive Chef to support a successful Food and Beverage operation.

Hyatt associates thrive in an environment that demands exceptional performance while offering meaningful rewards, including career growth, job enrichment, and a supportive workplace. If you are ready for this challenge, we are ready for you.

Qualifications

• Full-time management position requiring complete schedule flexibility, including weekends, holidays, and varied shifts
• Genuine desire to understand and anticipate the needs of others in a fast-paced environment
• Strong verbal and written communication skills
• Proficiency in general computer applications
• Highly creative, innovative, detail-oriented, and organized
• 4 Years Hotel experience with a thorough understanding of all levels of banquet service
• Demonstrated strengths including high energy, entrepreneurial mindset, motivational leadership, effective communication, strong training and development skills, accountability, and a commitment to exceptional guest service.