Company Profile
Omni Hotels
Company Overview
Privately owned and headquartered in Irving, Texas, Omni Hotels operates 39 first-class and luxury hotels and resorts throughout the United States, Canada and Mexico. Omni Hotels locations offer four-diamond services, including:
The Power of One® service
WiFi and high-speed Internet access
Get Fit Guest Rooms with in-room treadmills
On-site business and fitness centers
Speaker phones with dual lines, voicemail and in-room data port/modem connections
Plush robes
Exquisite décor
Gourmet dining
Omni Hotels also offers airline miles and additional services with its Select Guest® program and the award-winning Omni Kids® program.
The typical property is a luxury hotel with 350-500 rooms. The company has 34 owned and/or managed properties, four franchised properties and one property under development. Through an aggressive growth strategy, Omni Hotels is steadily expanding existing properties and entering new markets across North America.
Omni Hotels operates national sales offices in New York, Los Angeles, Chicago, Dallas/Fort Worth, Denver, Washington, D.C. and Atlanta. Omni Hotels’ central reservation center, located in Omaha, Nebraska, handles more than 1.7 million calls each year.
Consumer Reports rated Omni Hotels as the No. 3 luxury hotel brand in the July 2004 report. Omni Hotels was noted as a top choice for the best value. Since 2001, J.D. Power & Associates rated Omni Hotels in the top three as “Highest in Guest Satisfaction Among Upscale Hotel Chains.”
Company History
The Dunfey family of New England founded the company in 1958. Beginning with Lamie’s Motor Inn (32 rooms) in Hampton, N.H., the business grew to more than 8,000 rooms through the 1960s and 1970s, changing owners twice – first to Aetna Life & Casualty Co. and then to Aer Lingus, the Irish national airline.
In 1983, the company acquired Omni International Hotels and its three hotels located in Atlanta, Norfolk and Miami. Soon after, Dunfey Hotels changed its name to Omni Hotels and began focusing attention on its upscale, downtown properties and divesting itself of its mid-market and franchised hotels.
By 1986, Omni Hotels was recognized as one of the top hotel management companies, operating unique, first-class, full-service hotels. In 1987, Omni Hotels entered into selective franchising agreements as a means of expanding distribution and enhancing customer awareness of Omni Hotels as a growing company serving discriminating customers.
World International Holdings, Ltd. and The Wharf (Holdings) Limited, a Hong Kong diversified trading company representing some 10 percent of the Hong Kong stock market, purchased Omni Hotels in 1988.
In 1989, Omni Hotels became the first major hotel chain to shift the focus of its frequent traveler program, Select Guest®, from an awards program to a guest recognition program.
In February 1996, TRT Holdings, Inc. of Corpus Christi, Texas, purchased Omni Hotels/North America, which included nine upscale hotels, management contracts and franchise agreements on 26 others and the rights to the Omni Hotels brand name worldwide, excluding Asia.
Omni Hotels implemented a company-wide capital improvements program in 1997 that encompassed the development and installation of new technology systems including new property management and revenue management systems, as well as sweeping property renovations.
In 1998, the company acquired new Omni Hotels in San Francisco, Denver, Detroit, Charlotte, New Haven, Connecticut and Puerto Aventuras, Mexico. The company made its first foray into Canada in January 1999 with the acquisition of the Hôtel Omni Mont-Royal, formerly the Westin Mont-Royal.
Omni Hotels launched an industry first in 2002 with the Get Fit Kit and Get Fit Room that offer guests the privacy and convenience of in-room workouts. The Get Fit Kit contains exercise equipment, a mini AM/FM headset and a bottle of water. The Get Fit Room, which guests can request for a nominal fee, features a treadmill and a mini bar stocked with healthy snacks and drinks.
A $100 million expansion of the Omni Hotel at CNN Center in downtown Atlanta was completed in November 2003. In April 2004, Omni opened a new luxury hotel in San Diego – strategically located across the street from the city’s downtown convention center and connected by a skybridge to PETCO Park, home of the San Diego Padres. In December 2004, Omni unveiled the Omni Orlando Resort at ChampionsGate, a full-scale golf and spa resort located in one of the country’s top tourism markets.
In August 2006 Omni Hotels broke ground on the Omni Fort Worth Hotel. The 34-story, $90 million luxury hotel is adjacent to the city’s convention center and will have 604 rooms and 98 luxury condominiums.
Benefits
The cornerstone of Omni’s philosophy is our six Core Values:
Creating Memorable Experiences
Leaders Creating Leaders
Treating Every Associate as a Valued Member of the Family
Responsible Financial Management
Local Market Leadership
Strengthening Brand Value
Our Core Values
Memorable Experiences
Our goal as associates is to create the best experience possible for our guests. Our sensory initiatives give our guests pleasure through the five senses. From the taste of fine cuisine in our award winning restaurants, the smell of coffee brewing in our cafés, the feel of our linens and robes and the sights and sounds of local hot spots, we give our customers an experience they won't soon forget. But it's not just our amenities that create memorable experiences. Whether it's lending a helping hand with directions or tracking down tickets for a show or sporting event, we thrive on our ability to outperform other hotels despite our smaller size.
Leaders Creating Leaders
Omni’s Power of One program outlines 19 key guidelines that allow our associates to act when action is needed. Our associates are put in positions of authority from day one. And through our management training programs, we give them more valuable skills to meet the challenges facing them each day. Our 12 leadership competencies are in place to help managers succeed in their daily tasks. We are helping the leaders of tomorrow develop the skills they need today.
Treat Every Associate as a Valued Member of the Family
With over 10,000 associates nationwide, Omni Hotels is a large family, but we stay connected. Through conferences where we award employees who have provided great service to the company, we make sure we celebrate the personal and professional lives of our associates. And when a member of our family is experiencing difficulty, we are there for them. The Omni Circle, our employee financial assistance program, provides help for those in need.
Responsible Financial Management
Omni Hotels takes great care of the financial success we have experienced. Nearly all of our hotels are privately owned or managed, allowing us to implement new programs quicker than larger hotel brands, and ultimately give our guests great experiences. Business moves quickly, and we are able to set the pace.
Local Market Leadership
Omni associates are encouraged to give their time to help improve the quality of life in their neighborhoods and communities. Whether it’s repainting the local recreation center, volunteering at a homeless shelter or running a race for cancer awareness, Omni associates look beyond themselves to improve and enrich the lives of those in their community. Our properties are aware of the local community need, and respond by donating bed linens, towels and food to local charities and shelters. Many of our associates are members of local chambers of commerce and philanthropic groups and use our properties to host events to raise money for charity.
Strengthen Brand Value
Beyond our focus on growing the brand, we have also aligned ourselves with top organizations to raise our brand value. We have partnered with Apple, Bon Appétit, McCormick and Schmick’s, Bob’s Steak and Chop House, Whole Foods Market, Kimbell Art Museum, Starbucks, Benziger Family Winery, Elizabeth Arden Red Door Spas and Dean & Deluca to offer our guests premium products and services at our properties.
Differentiating
The competitive environment is cluttered, confusing and reaching commodity status. Omni does things that are noticeably different to create memorable experiences. This creates brand loyalty and boosts demand so travelers actively seek an Omni Hotel for their next stay.
Executing the Basics Flawlessly
Memorable experiences require all aspects of the guest stay to be stellar. The basics must be delivered flawlessly, from speedy check-in, a clean and ready room, timely room service and top-notch food, to friendly and helpful associates.
Associates
Omni associates have the tools to serve the guests and deliver memorable experiences. Empowering associates to answer guests’ needs on the spot is the goal: The Power of One. Associate training and recognition of Omni Service Champions works to ensure the Omni brand promise is consistently fulfilled. Omni’s hiring and development practices identify leaders who truly understand and treat every associate as a valued member of the Omni family.
Distinct Properties
Each Omni Hotel has a distinct personality. The properties reflect the local culture with an authenticity to the market. The Boston Crème Pie, the official desert of Massachusetts, was created at the Omni Parker House. All stone, marble and wood in the Omni Fort Worth is indigenous to Texas. The Omni San Diego, connected to PETCO Park, offers the best viewing of the San Diego Padres. It’s the same approach for each Omni Hotel, New York to Los Angeles, Cancun to Montreal.
Sensory Activation
At all points where guests touch the Omni brand, the senses are activated to stimulate, interest, enhance and deliver a memorable experience. The smell and sounds in the lobbies, the candles, the eucalyptus in the showers, the Sensation Bars, the Art of Breakfast and the hibiscus on our Web site all serve to complete The Omni Experience.
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By doing things differently and delivering memorable experiences, Omni is realizing results. We are striving to improve our service every day. If you have the desire to help us achieve our goal, come be a member of our team.
Benefits
We believe that the first step to giving special treatment to our guests starts with doing the same for our associates. As a member of the Omni Hotels team, our associates can earn eligibility for:
Relocation allowances
401(k) retirement plan
Tuition reimbursement
Medical, dental and life insurance coverage
Short-term and long-term disability
Flexible spending account
Paid time off
Discounted associate rates at Omni Hotels and Global Hotel Alliance hotels worldwide at Global Hotel Alliance properties
Omni Hotels is a member of the Global Hotel Alliance, the world's largest alliance of independent hotel groups. Our partnership with the GHA allows associates the chance to stay at all hotels in the alliance for a special associate rate, as well as take advantage of training opportunities at partner hotels worldwide.